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Advanced Medical Support Assistant Job

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Job Details

Advanced Medical Support Assistant Job

Advanced Medical Support Assistant Job

Vacancy No. CD-17-AMR-1921836-BU Department Veterans Affairs, Veterans Health Administration
Salary $36,780.00 to $47,817.00 Grade 06 to 06
Perm/Temp Permanent FT/PT Full-time
Open Date 3/3/2017 Close Date 12/29/2017
Who may apply Public

Job Description (Please follow all instructions carefully)

Advanced Medical Support Assistant

Veterans Affairs, Veterans Health Administration

Few vacancies in the following locations:

  • Overland Park, KS
  • Paola, KS
  • Belton, MO
  • Excelsior Springs, MO
  • Kansas City, MO
** Additional Locations are listed below. **
Work Schedule is Full Time - Excepted Service Permanent

Opened Friday 3/3/2017

Closes Friday 12/29/2017

  • Salary Range
    $36,780.00 to $47,817.00 / Per Year
  • Series & Grade
  • Promotion Potential
  • Supervisory Status
  • Who May Apply
    This announcement is open to all US Citizens.
  • Control Number
  • Job Announcement Number
Job Overview

Job Overview


Vacancy Identification Number (VIN): 1921836

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Kansas City VA is embarking on a journey of moving beyond performance measure and becoming the Healthcare System Veterans Trust and Choose.http://www.vacareers.va.gov/why-choose-va/index.asp

Our patients depend on us and we depend on professionals like you.

If you are interested in being a part of a LEAN organization and putting other's needs before your own this may be the organization for you. Yours might be the first face they see when they come through our doors. Yours might be the voice they hear right after a surprise diagnosis.  Yours might be the eyes they look into as they are pushed in a wheelchair to a frightening procedure.  Your attitude reflects us and everything we are proud of in this organization. By applying for this position you have chosen to help serve our patients and we appreciate you.

With the initiation of cultural change, along with knowledge and tools for change, the Kansas City VA will continue to move towards a practice of continuous improvement.  In the endeavor, we recognize that this change will not occur suddenly, that dedicated individuals like yourself will be required, that leadership involvement is necessary, and employee engagement paramount.

As a 157 bed medical, surgical, and psychiatric facility, the Kansas City VA provides comprehensive health care through primary care and tertiary care in subspecialty medicine, surgery, psychiatry, physical medicine and rehabilitation. It is also a teaching hospital affiliated with the University of Kansas and the University of Missouri Kansas City. Take a closer look at Kansas City at www.thinkkc.com.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

This is an external announcement open to all US Citizens.  All applicants applying under this external announcement will be subject to veteran's preference.  All current, permanent Federal employees may apply under job announcement CD-17-AMR-1921833-BU.

This is an open continuous announcement. Candidates will be referred as needed by each location.


As an Advanced Medical Support Assistant (AMSA) Lead Clerk, you will work under the Business Operations Service (BOS) Supervisor.  The team provides the majority of the healthcare needs for an assigned panel of patients – with you as the primary point of contact. The team works collaboratively to provide a robust interdisciplinary approach to care.
Due to the nature and requirements of this position, previous experience working in a clinical setting is extremely necessary.

Duties may include but are not limited to:

  • Serves as the front line of contact with patients. Sets the tone for the quality of healthcare and services at the VA. Incumbent must utilize a high degree of tact and diplomacy as well as a caring, compassionate and sensitive manner.
  • Promotes the registration and utilization of veteran online personal health records.
  • Collects insurance information from veterans, their families, and other eligible patients.
  • Interviews patients to make the determination of eligibility for various medical services. Obtains information needed to obtain pre-approval from the insurance company to process billings.
  • Updates and verifies demographic information when scheduling appointments, adding patients to the Recall Reminder, managing consultation requests, the electronic waiting list, and notifying the patient of his/her scheduled appointment.
  • Receives and screens telephone calls in a courteous and timely manner using privacy rules and established clinic processes. Forwards calls to team members as needed and/or take messages as needed.
  • Maintains document integrity by scanning and indexing materials in the electronic system timely and according to established guidelines. Properly disposes of scanned documents.
  • Processes first party requests for medical records and written (faxed) requests for medical information from hospitals and/or doctors. Contacts professional staff to obtain information necessary to respond to requests when not available in established records.
  • Identifies incomplete information on a daily basis and communicates finds to providers to facilitate accurate workload credit and revenue collection.
  • Supports patient safety standards and correctly identifies all patients through use of two forms of identification, Veterans Identification Card (VIC) and social security card.
  • Participates in the daily huddles and weekly meetings with each assigned team for patient care planning and management.
  • Performs the function of "Patient Health Coach" by working with patients prior to a face-to-face visit, post visit follow-up, and between visits. Activities can include setting a visit agenda, checking on medication use, ensuring needed testing is conducted, self-management skill building, and overall enhancing the patient experience with the visit.
  • Manages position responsibilities by setting priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs with little supervision.
  • Provides administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers and other administrative and professional staff.

Work Schedule: Monday - Friday, Various Tours. Schedule to be set by hiring supervisor.

Functional Statement Title/#: Advanced Medical Support Assistant GS-0679-06

This position is at the full performance level.

Travel Required

  • Not Required

Relocation Authorized

  • No
Job Requirements
Additional Information
  • Additional Duty Location Info

    Additional Duty Location Info

    Few vacancies in the following locations

    • Overland Park, KS
    • Paola, KS
    • Belton, MO
    • Excelsior Springs, MO
    • Kansas City, MO
    • Nevada, MO
    • Warrensburg, MO
How to Apply
Required Documents

Department Of Veterans Affairs

Veterans Affairs, Veterans Health Administration


Amanda Richmond
Phone: (816)861-4700x53837


VHA Kansas City VAMC
Human Resources Office
4801 Linwood Blvd
Kansas City

Fax: (816)922-4832

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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