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Advanced Medical Support Assistant Maplewood Job in SAINT PAUL, MN

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Job Details

Advanced Medical Support Assistant Maplewood Job in SAINT PAUL, MN

Advanced Medical Support Assistant Maplewood Job in SAINT PAUL, MN

Vacancy No. VU-17-WSJ-1994639-BU Department Veterans Affairs, Veterans Health Administration
Salary $39,048.00 to $50,767.00 Grade 06 to 06
Perm/Temp Permanent FT/PT Full-time
Open Date 8/7/2017 Close Date 8/28/2017
Who may apply Status Candidates

Job Description (Please follow all instructions carefully)
  • Open & closing dates

    2017-08-07 to 2017-08-28

  • Salary

    $39,048 to $50,767 / per year

  • Pay scale & grade

    GS 06

  • Series

    0679 Medical Support Assistance

  • Appointment type

    Agency Employees Only

  • Work schedule

    Full Time

  • Job announcement number


  • Control number



1 vacancy in the following location:

Job Overview

Job Overview


Vacancy Identification Number (VIN): 1994639

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

How would you like to become a part of a team providing compassionate care to Veterans?


An exciting job opportunity awaits you in the Land of 10,000 Lakes!  Since 1921, the Minneapolis VA Health Care System has been improving the lives of the men and women who have so proudly served our nation.   Be part of an innovative team serving our nation's heroes. 

The Minneapolis VA Health Care System (VAHCS) is a teaching hospital providing a full range of patient care services with state-of-the-art technology, as well as education and research. Comprehensive health care is provided through primary care, tertiary care and long-term care in areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics and extended care.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.  VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/"]

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


Thorough knowledge of VHA Directives for: VHA Outpatient Scheduling Processes and

Procedures, Process for Managing Patients When Patient Demand Exceeds Current Clinic Capacity, Priority Scheduling for Outpatient Medical Services and Inpatient Hospital Care for Service Connected Veterans and Priority for Outpatient Medical Services and Inpatient Hospital Care. Knowledge of VA regulations, Systems Redesign Principles, local Medical Center Memoranda/policies, and standard operating procedures.

Thorough knowledge of eligibility for VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and the Medical Fee Basis programs. Must have knowledge of and be able to provide information about VA Medical Care Cost Recovery Program to patients regarding insurance data collection and revenue collection. The incumbent must demonstrate that they have performed duties related to these programs.

The incumbent must also have a thorough knowledge of multiple systems and current computer technology regarding imaging applications, PC Fax applications, and numerous VistA applications.

The incumbent must be conscientious regarding the confidentiality of the variety of material that will be handled. The position requires a practical knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limited to the Privacy Act, HIPAA, the Freedom of Information Act (FOIA), and 38 U.S.C. 7332 governing the release of records containing information regarding the treatment of drug and/or alcohol abuse, Sickle Cell Anemia and infection with Human Immunodeficiency Virus (HIV).

Advanced skill in compiling readily available data from prescribed sources; knowledge of the organization to search records, files, or electronic data banks to locate information needed, and to verify information given. Familiarity with one or more established automated systems to enter, correct, and retrieve factual information.

Incumbent must possess a thorough working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital.

Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data.

This position provides medical administrative support to one or more outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations of the clinic. The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient. This includes updating and verifying demographic information, scheduling appointments, collecting insurance information, data entry, administratively managing consultation requests and the electronic waiting list, and notifying the patient of his/her scheduled appointment.

The Advanced Medical Support Assistant (MSA) must demonstrate technical competency in the use of the VistA and CPRS systems and be able to train others in its use. The incumbent orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.

Work Schedule: Monday through Friday 

Position Description Title/PD#: Advanced Medical Support Assistant/#000000

Recruitment/Relocation Incentives: Recruitment/Relocation Incentives are not authorized for this position.

Promotion Potential: This position is above the MSA full performance level of GS-05.

Bargaining Unit Position: This position is covered by the American Federation of Government Employees.

Fair Labor Standards Act (FLSA) Status: This position is non-exempt from the Fair Labor Standards Act.


Supervisory Status


Travel Required

  • Not Required

Relocation Authorized

  • No

Who May Apply

This job is open to…

Current permanent employees of the Minneapolis VA Health Care System (MVAHCS) to include the Community Based Outpatient Clinics (CBOCs) and Minneapolis Veterans Canteen Service

Questions? This job is open to 2 groups.

Job Requirements
Additional Information
How to Apply
Required Documents

Department of Veterans Affairs

Veterans Affairs, Veterans Health Administration


William S. Jones
Phone: (612)629-7743


VHA Minneapolis HCS
One Veterans Drive

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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