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Medical Support Assistant Call Center Job in MINNEAPOLIS, MN

Federal Government Jobs


Location:
MINNEAPOLIS, MN
Date:
08/17/2017
2017-08-172017-09-16
Job Code:
VU-17-TTB-1990776
Federal Government Jobs
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Job Details

Medical Support Assistant Call Center Job in MINNEAPOLIS, MN

Medical Support Assistant Call Center Job in MINNEAPOLIS, MN

Vacancy No. VU-17-TTB-1990776 Department Veterans Affairs, Veterans Health Administration
Salary $35,030.00 to $45,545.00 Grade 05 to 05
Perm/Temp Permanent FT/PT Full-time
Open Date 7/27/2017 Close Date 9/30/2017
Who may apply Public
Locations:
MINNEAPOLIS, MN

Job Description (Please follow all instructions carefully)
  • Open & closing dates

    2017-07-27 to 2017-09-30

  • Salary

    $35,030 to $45,545 / per year

  • Pay scale & grade

    GS 05

  • Series

    0679 Medical Support Assistance

  • Appointment type

    Permanent

  • Work schedule

    Full Time

  • Job announcement number

    VU-17-TTB-1990776

  • Control number

    475433500

Locations

Many vacancies in the following location:

Job Overview

Job Overview

Summary

Vacancy Identification Number (VIN): 1990776

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  


How would you like to become a part of a team providing compassionate care to Veterans?

YOU CAN MAKE A DIFFERENCE

An exciting job opportunity awaits you in the Land of 10,000 Lakes!  Since 1921, the Minneapolis VA Health Care System has been improving the lives of the men and women who have so proudly served our nation.   Be part of an innovative team serving our nation's heroes. 

The Minneapolis VA Health Care System (VAHCS) is a teaching hospital providing a full range of patient care services with state-of-the-art technology, as well as education and research. Comprehensive health care is provided through primary care, tertiary care and long-term care in areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics and extended care.

          **A RECRUITMENT/RELOCATION INCENTIVE MAY BE AUTHORIZED**

  

THIS ANNOUNCEMENT IS OPEN CONTINUOUS- Names will be pulled every two weeks from the open date.  Applications received after the first cut-off date, will be considered for the second cut-off, and so on throughout the life of the announcement and within your specific period of eligibility. If you are an internal employee, please apply to the internal vacancy (1988781).

All applicants may receive consideration for 4 months from the date of application. If you wish to be considered after that period, and the announcement is still open to receive applications, you must re-apply to indicate your continued interest.

 ** NOTE: THIS OPEN CONTINUOUS ANNOUNCEMENT MAY CLOSE PRIOR TO September 30, 2017 IF A SUFFICIENT AMOUNT OF VACANCIES ARE FILLED**

As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Duties

S/he works for The Minneapolis VA Health Care System Call Center, Minneapolis, MN.  This position is located in Richfield, MN.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Responsibilities also include reading patient electronic medical record and making decisions concerning outcome of calls based on information found; determines medical necessity of patient requests appropriately seeking assistance from clinical staff for urgent concerns; direct symptom related calls to the triage line; enters patient contact notes appropriately; view alerts appropriately.  Assignments at this level include, but are not limited to:

·         Scheduling, canceling, rescheduling patient's appointments and/or consults.

·         Entering no-show information.

·         Monitoring the electronic wait list.

·         Preparing for clinic visits.

·         Monitoring both inpatient and outpatient appointments for areas of responsibility.

·         Ensuring that encounter forms are completed in order to obtain appropriate workload credit.

·         Verifying and updating demographics and insurance information.

·         Processing all emergency and non-emergency transfers to other VA facilities or private hospitals.

·         Performing basic eligibility, co-pays and pre authorization requirements for specific coverage.

·         This work is primarily done by use of telephone.

Work Schedule: Monday-Friday, Administrative days between the hours of 7:30 a.m -5:00 p.m.

Functional Statement Title/#:  Medical Support Assistant / 000000

Supervisory Status

No

Promotion Potential

5

Travel Required

  • Not Required

Relocation Authorized

  • No

Who May Apply

This job is open to…

OPEN TO U.S. CITIZENS AND CURRENT FEDERAL EMPLOYEES OF OTHER AGENCIES

Questions? This job is open to 2 groups.

Job Requirements
Additional Information
How to Apply
Required Documents

Department of Veterans Affairs

Veterans Affairs, Veterans Health Administration

Contact

Melody Weber
Phone: (612)725-2000x7306

Address

VHA Minneapolis HCS
One Veterans Drive
Minneapolis
MN


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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