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Medical Support Assistant Job

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Job Details

Medical Support Assistant Job

Medical Support Assistant Job

Vacancy No. CBDA-18-AMR-10114340-KC-BU Department Veterans Affairs, Veterans Health Administration
Salary $26,755.00 to $43,688.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 1/10/2018 Close Date 12/31/2018
Who may apply Status Candidates

Job Description (Please follow all instructions carefully)


  • Open & closing dates

    01/10/2018 to 12/31/2018

  • Salary

    $26,755 to $43,688 per year

  • Pay scale & grade

    GS 00

  • Work schedule


  • Appointment type


Announcement number


Control number


  • Duties



    OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

    The Kansas City VA is embarking on a journey of moving beyond performance measure and becoming the Healthcare System Veterans Trust and Choose.
    Our patients depend on us and we depend on professionals like you.

    If you are interested in being a part of a LEAN organization and putting other's needs before your own this may be the organization for you. Yours might be the first face they see when they come through our doors. Yours might be the voice they hear right after a surprise diagnosis. Yours might be the eyes they look into as they are pushed in a wheelchair to a frightening procedure. Your attitude reflects us and everything we are proud of in this organization. By applying for this position you have chosen to help serve our patients and we appreciate you.

    With the initiation of cultural change, along with knowledge and tools for change, the Kansas City VA will continue to move towards a practice of continuous improvement. In the endeavor, we recognize that this change will not occur suddenly, that dedicated individuals like yourself will be required, that leadership involvement is necessary, and employee engagement paramount.

    As a 157 bed medical, surgical, and psychiatric facility, the Kansas City VA provides comprehensive health care through primary care and tertiary care in subspecialty medicine, surgery, psychiatry, physical medicine and rehabilitation. It is also a teaching hospital affiliated with the University of Kansas and the University of Missouri Kansas City. Take a closer look at Kansas City at www.thinkkc.com.

    This is an open-continuous announcement for current, permanent federal employees. Candidates will be referred as positions become available for each location.

    Learn more about this agency


    Applicants that select the Kansas City location on this announcement can be considered for any of the following areas: ADPCS, BOS, GEC, Mental Health, NVCC, Logistics or Radiology (Department descriptions below). Those who apply to ta Community-Based Outpatient Clinic will only be considered for positions under BOS.

    ADPCS: MSA's for Nutrition & Food Services (N&FS) are within the Associate Director for Patient Care Services (ADPCS) at the Kansas City VA Medical Center and supervised by the Supervisory Dietitian of N&FS. In addition to the major duties of the MSA, the incumbent will assist in various office tasks including ordering supplies needed for administrative operations.
    BOS: MSA's for the Business Operations Service at the Kansas City VAMC are under the supervision of the Supervisory Medical Administration Specialist. The primary purpose is to perform clerical duties such as answering telephones, schedule/cancel/reschedule/no-show patient appointments. Incumbent can be assigned to a variety of clinics within the Main KCVAMC Campus or to one of the Community-Based Outpatient Clinics: Johnson County, Paola, Belton, Warrensburg, Excelsior Springs, or Honor Annex.
    GEC: MSA's for the Geriatric and Extended Care Service Line (GEC) at the Kansas City VA Medical Center are supervised by the Section Department Chief. In addition to the major duties of the MSA, the incumbent serves as the primary scheduler and receptionist for the Physical Medicine and Rehabilitation clinic.
    MENTAL HEALTH: MSA's in the Mental Health Department at the Kansas City VAMC are under the supervision of the Service Chief of Mental Health. The MSA's primary purpose is to receive patients/family members/visitors in person or telephonically, recording and routing correspondence, scheduling, manage orders/request for specialty and/or diagnostic services. Incumbents will be assigned to support Mental Health Administration.
    NVCC: MSA'S in the Non-VA Care Section are under the supervision of the Supervisory Program Specialist. In addition to the MSA major duties, incumbents will be trained to be champions of the CHOICE program. They will spend large amounts of time on the telephone with Veterans, helping them navigate different programs available to the Veteran. He/she acts as a liaison between the veteran and the Non-VA care providers regarding Non-VA Care scheduling, authorization, and eligibility.
    LOGISTICS: MSAs for Prosthetics Services within the Logistics Service line at the Kansas City VA Medical Center. This position is under the supervision of the Chief of Prosthetics. In addition to MSA major duties, the primary duties are to provide Prosthetic support by screening requests, receiving special orders, stock items and mail for distribution.
    RADIOLOGY: MSA's in the Radiology Service Line at the Kansas City VA Medical Center are under the supervision of the Radiology Health System Specialist. In addition to the major duties of the MSA, the primary purpose involves technical work concerned with processing CDs with patient images and reports, and scheduling patient appointments. Work requires practical knowledge of medical terminology and procedures common to each modality, department procedures for the scheduling patient appointments, and HIPAA procedures regarding release of patient information. Analytical ability, judgment discretion, and dedication to customer service are required daily to carry out the functions of this position.

    Major MSA Duties include but are not limited to:

    • Maintains and monitors patient appointment schedules for the facility, communicates delays in scheduled appointments to the appropriate staff and patients, and coordinates with other clinics and specialties.
    • Re-schedules, cancels, processes no-shows and recall reminders.
    • Receives patients/family members/visitors in person or telephonically.
    • Types administrative notes using various automation systems and programs to accomplish work, such as text editing, maintain and retrieval use of messaging by using e-mail.
    • Enters and/or retrieves information and data from the Clinical Information System. Completes consult requests through the advice of the physician with the use of Computerized Patient Record System (CPRS).
    • Refers eligibility enrollment and means test when necessary to the appropriate area.
    • Upon leaving the outpatient clinic area, the MSA ensures that patients are scheduled per physical order requisition.
    Work Schedule: Various Tours- Days and Hours to be set by Supervisor.
    Functional Statement: Medical Support Assistant

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    Current Federal Employees

    Questions? This job is open to 1 group.

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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