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Medical Support Assistant Job

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Job Details

Medical Support Assistant Job

Medical Support Assistant Job

Vacancy No. CD-17-AMR-1921763-BU Department Veterans Affairs, Veterans Health Administration
Salary $26,270.00 to $42,899.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 3/3/2017 Close Date 12/29/2017
Who may apply Status Candidates

Job Description (Please follow all instructions carefully)

Medical Support Assistant

Veterans Affairs, Veterans Health Administration

Few vacancies in the following locations:

  • Overland Park, KS
  • Paola, KS
  • Belton, MO
  • Excelsior Springs, MO
  • Kansas City, MO
** Additional Locations are listed below. **
Work Schedule is Full Time - Agency Employees Only

Opened Friday 3/3/2017

Closes Friday 12/29/2017

  • Salary Range
    $26,270.00 to $42,899.00 / Per Year
  • Series & Grade
  • Promotion Potential
  • Supervisory Status
  • Who May Apply
    This is an INTERNAL ANNOUNCEMENT, open to current, permanent Facility, VA or other Federal employees only.
  • Control Number
  • Job Announcement Number
Job Overview

Job Overview


Vacancy Identification Number (VIN) 1921763

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

The Kansas City VA is embarking on a journey of moving beyond performance measure and becoming the Healthcare System Veterans Trust and Choose.

Our patients depend on us and we depend on professionals like you.

If you are interested in being a part of a LEAN organization and putting other’s needs before your own this may be the organization for you. Yours might be the first face they see when they come through our doors. Yours might be the voice they hear right after a surprise diagnosis. Yours might be the eyes they look into as they are pushed in a wheelchair to a frightening procedure. Your attitude reflects us and everything we are proud of in this organization. By applying for this position you have chosen to help serve our patients and we appreciate you.

With the initiation of cultural change, along with knowledge and tools for change, the Kansas City VA will continue to move towards a practice of continuous improvement. In the endeavor, we recognize that this change will not occur suddenly, that dedicated individuals like yourself will be required, that leadership involvement is necessary, and employee engagement paramount.

As a 157 bed medical, surgical, and psychiatric facility, the Kansas City VA provides comprehensive health care through primary care and tertiary care in subspecialty medicine, surgery, psychiatry, physical medicine and rehabilitation. It is also a teaching hospital affiliated with the University of Kansas and the University of Missouri Kansas City. Take a closer look at Kansas City at www.thinkkc.com.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are not an internal employee (i.e., VA applicant located at the facility and/or Community Based Outpatient applicant) or VA Agency Wide employee, or current Federal employee, you should apply under the announcement CD-17-AMR-1921763-BU.

This is an open continuous announcement. Candidates will be referred as needed by each location.


This position serves as a Medical Support Assistant (MSA) in the Business Operations Service (BOS), and is under the supervision of the Supervisory Medical Administration Specialist. The primary purpose is to perform clerical duties such as answering telephones, schedule/cancel/reschedule/no-show patient appointments. They also handle filing related to the facility.

Duties include but are not limited to:

  • Receives patients/family members/visitors in person or telephonically.
  • Records and relays messages and/or redirects calls or performs scheduling changes as necessary.    
  • Obtains identifying information and determine the nature of the call.
  • Refers patients to the Triage Nurse when appropriate.
  • Schedules appointments and provides information regarding outpatient clinics.
  • Enters and/or retrieves information and data from the Clinical Information System. Completes consult requests through the advice of the physician with the use of Computerized Patient Record System (CPRS).
  • Types administrative notes using various automation systems and programs to accomplish work, such as text editing, maintain and retrieval use of messaging by using e-mail.
  • Maintains and monitors patient appointment schedules for the facility, and communicates delays in scheduled appointments to the appropriate staff and patients.
  • Coordinates and/or schedules patient appointments with other clinics or specialties.
  • Manages, schedules and monitors consults, and various orders/request for specialty and/or diagnostic services.
  • Performs check-in and check-out of patients for their appointments; verifying and editing each patient's demographics information by using Insurance Capture Buffer (ICB) system; scheduling appointments with VHA national scheduling guidelines.
  • Refers eligibility enrollment and means test when necessary to the appropriate area.
  • Ensures that patients are scheduled according to physical order requisition.
  • Schedules appointments including, but not limited to- re-scheduling, cancelling, no-show, and recall reminders.

Work Schedule: Full Time, Various Tours. Schedule to be set by the hiring supervisor.
Functional Statement Title/#: Medical Support Assistant GS-0679-03/04/05

Travel Required

  • Not Required

Relocation Authorized

  • No
Job Requirements
Additional Information
  • Additional Duty Location Info

    Additional Duty Location Info

    Few vacancies in the following locations

    • Overland Park, KS
    • Paola, KS
    • Belton, MO
    • Excelsior Springs, MO
    • Kansas City, MO
    • Nevada, MO
    • Warrensburg, MO
How to Apply
Required Documents

Department Of Veterans Affairs

Veterans Affairs, Veterans Health Administration


Amanda Richmond
Phone: (816)861-4700x53837


VHA Kansas City VAMC
Human Resources Office
4801 Linwood Blvd
Kansas City

Fax: (816)922-4832

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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