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Medical Support Assistant Oca Job in MEMPHIS, TN

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Job Details

Medical Support Assistant Oca Job in MEMPHIS, TN

Medical Support Assistant Oca Job in MEMPHIS, TN

Vacancy No. Department Veterans Affairs, Veterans Health Administration
Salary $26,150.00 to $42,702.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 10/25/2017 Close Date 9/28/2018
Who may apply Status Candidates

Job Description (Please follow all instructions carefully)


  • Open & closing dates

    10/25/2017 to 09/28/2018

  • Salary

    $26,150 to $42,702 per year

  • Pay scale & grade

    GS 00

  • Work schedule


  • Appointment type

    Permanent - Permanent- Excepted Service


Relocation expenses reimbursed


Announcement number


Control number


  • Duties



    Who May Apply: Current, Permanent VA-nationwide Employees only.

    This announcement is an open continuous announcement. The 1st cut-off will be: 11/9/2017. All applicants applying after that date, will be reviewed upon Management's request.

    OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

    The-VAMC in Memphis, TN consists of one main campus located at 1030 Jefferson Avenue, which includes a 60-bed nine community based outpatient clinics (CBOC). It is a tertiary care facility classified as a Clinical Referral Level l Facility and one of the most complex medical centers in the VA system. It is a teaching hospital, providing a full range of patient care services, with state-of-the-art technology, as well as extensive education and research programs. Comprehensive primary, secondary, and tertiary health care is provided in areas of medicine, general cardiovascular and neurological surgery, psychiatry, physical medicine and rehabilitation, spinal cord injury, neurology, oncology, dentistry, and geriatrics. Specialized outpatient services are provided through general, specialty, and subspecialty outpatient clinics including a women's health center. Services are available to more than 206,000 Veterans living in a· 53-county tri-state. area (Tennessee, Arkansas, and Mississippi).

    The VAMC in Memphis is part of the VA Mid-South Healthcare Network, VISN 9, which includes facilities in Lexington and Louisville, KY; Nashville and Mountain Home, TN.

    For more information about the Department of Veterans Affairs, go to http://www.vacareers.va.gov/

    Learn more about this agency


    The incumbent serves as a Medical Support Assistant (MSA) within the Business Office for the VA Medical Center, Memphis, TN. Services are provided to more than 196,000 veterans living in a 53-county area of western Tennessee, northern Mississippi, and northwest Arkansas. In addition to our main facility in Memphis, we offer services in ten community-based outpatient clinics. These clinics are located in Jackson, TN; Memphis, TN (North) and Memphis, TN (Nonconnah). The duties of the position include:

    • Operating a multi-line telephone system to receive and relay incoming and outgoing telephone messages. Faxing/scanning documents.
    • Scheduling appointments by interpreting and verifying provider orders in accordance with Veterans Health Administration national scheduling guidelines; including but not limited to receiving calls from providers when they are ready for their next patient, ensuring that escort services and transportation are property arranged and calling/paging to obtain various supplies for the treatment of patients.
    • Scheduling; canceling; re-scheduling patient's appointments and/or consulting; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency scheduling and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays, and pre-authorization requirements for specific coverage.
    • Taking inventory and requisitioning supplies and equipment.
    • Working closely with professional staff to expedite emergency request for required day-to-day patient care.
    • Maintaining various unit files, forms, and publications, including the unit census log.
    Location of position: Business Office Service of the Memphis VA Medical Center; Various locations in the Memphis, TN area, including CBOCs and extensions of VAMC Memphis, including the Jackson, Tennessee Outpatient Clinic.
    Position Title: Medical Support Assistant,000000
    Work Schedule: Full-Time or Part-time (Tours will vary based on the needs of the service)
    Financial Disclosure Report: None

    Travel Required

    Not required

    Supervisory status


    Who May Apply

    This job is open to…

    Current Permanent VA Employees- Nationwide

    Questions? This job is open to 2 groups.

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/481951400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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