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Medical Support Assistant Primary Care Emergency Department Job in MINNEAPOLIS, MN

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Job Details

Medical Support Assistant Primary Care Emergency Department Job in MINNEAPOLIS, MN

Medical Support Assistant Primary Care Emergency Department Job in MINNEAPOLIS, MN

Vacancy No. Department Veterans Affairs, Veterans Health Administration
Salary $27,891.00 to $45,545.00 Grade 03 to 05
Perm/Temp Permanent FT/PT Part-time
Open Date 11/9/2017 Close Date 12/1/2017
Who may apply Status Candidates

Job Description (Please follow all instructions carefully)


  • Open & closing dates

    11/09/2017 to 12/01/2017

  • Salary

    $27,891 to $45,545 per year

  • Pay scale & grade

    GS 03 - 05

  • Work schedule

    Part-Time - Part Time

  • Appointment type

    Agency Employees Only


1 vacancy in the following location:

Relocation expenses reimbursed


Announcement number


Control number


  • Duties



    Vacancy ID Number: 2023427 The Medical Support Assistant position is located in the Primary Care/Sub Specialty Service Line at the Minneapolis VA Health Care System.  You will be an integral member of a team devoted to providing the best possible care to our nation’s veterans and helping the employees of the Minneapolis VA Health Care System meet our mission. OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans? The Minneapolis VA Health Care System (MVAHCS) is a teaching hospital providing a full range of patient care services with state-of-the-art technology, as well as education and research. Comprehensive health care is provided through primary care, tertiary care and long-term care in areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics and extended care. As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.

    Special Employment Consideration: VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

    Learn more about this agency


    The incumbent serves as a Medical Support Assistant (MSA) in the Primary Care Service Line, Emergency Department within Minneapolis VA Health Care System.

    The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with Veterans Health Administration national scheduling guidelines.

    Assignments at this level include, but are not limited to:

    • Scheduling, canceling, re-scheduling patient's appointments and/or consults.
    • Entering no-show information; monitoring the electronic wait list; preparing for clinic visits.
    • Monitoring both inpatient and outpatient appointments for areas of responsibility.
    • Ensuring encounter forms are completed in order to obtain appropriate workload credit.
    • Verifying and updating demographics and insurance information.
    • Processing all emergency and non-emergency transfer to other VA facilities or private hospitals.
    • Performing basic eligibility, co-pays and preauthorization requirements for specific coverage.
    •  Responsible for reporting backlogs, difficulties in meetings deadlines, difficulty in securing information from clinicians and maintaining the confidentiality of information obtained to carry out required duties.
    •  Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills.
    •  Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

    Work Schedule: Part-Time (24 hours/week), Evening shift tours, includes weekend and holiday rotation.

    Functional Statement Title/#: Medical Support Assistant, GS-5,000000

    Recruitment/Relocation Incentives: Recruitment/Relocation Incentives are not authorized for this position. Full Performance Level: The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05. The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate. Probationary Period: May be required to serve a one-year probationary period. Bargaining Unit Position: This position is covered by the American Federation of Government Employees.

    Fair Labor Standards Act (FLSA) Status: This position is non-exempt from the Fair Labor Standards Act.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    This position is open to current permanent employees of the Minneapolis VAHCS to include Community Based Outpatient Clinics (CBOC's) and the Minneapolis Canteen Service

    Questions? This job is open to 1 group.

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/484116400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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