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Patient Representative Job in KANSAS CITY, MO

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Location:
KANSAS CITY, MO
Date:
09/22/2017
2017-09-222017-10-21
Federal Government Jobs
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Job Details

Patient Representative Job in KANSAS CITY, MO

Patient Representative Job in KANSAS CITY, MO

Vacancy No. Department Veterans Affairs, Veterans Health Administration
Salary $49,994.00 to $78,630.00 Grade 09 to 11
Perm/Temp Permanent FT/PT Full-time
Open Date 9/12/2017 Close Date 10/2/2017
Who may apply Status Candidates
Locations:
KANSAS CITY, MO

Job Description (Please follow all instructions carefully)

Overview

  • Open & closing dates

    09/12/2017 to 10/02/2017

  • Salary

    $49,994 to $78,630 per year

  • Pay scale & grade

    GS 09 - 11

  • Work schedule

    Full-Time - Full Time

  • Appointment type

    Permanent

Location

1 vacancy in the following location:

Relocation expenses reimbursed

No

Announcement number

CD-17-AMR-1998697-BU

Control number

476745500

  • Duties

    Duties

    Summary

    Kansas City VA is embarking on a journey of moving beyond performance measure and becoming the Healthcare System Veterans Trust and Choose.

    Our patients depend on us and we depend on professionals like you.

    If you are interested in being a part of a LEAN organization and putting other's needs before your own this may be the organization for you. Yours might be the first face they see when they come through our doors. Yours might be the voice they hear right after a surprise diagnosis.  Yours might be the eyes they look into as they are pushed in a wheelchair to a frightening procedure.  Your attitude reflects us and everything we are proud of in this organization. By applying for this position you have chosen to help serve our patients and we appreciate you.

    With the initiation of cultural change, along with knowledge and tools for change, the Kansas City VA will continue to move towards a practice of continuous improvement.  In the endeavor, we recognize that this change will not occur suddenly, that dedicated individuals like yourself will be required, that leadership involvement is necessary, and employee engagement paramount.

    As a 157 bed medical, surgical, and psychiatric facility, the Kansas City VA provides comprehensive health care through primary care and tertiary care in subspecialty medicine, surgery, psychiatry, physical medicine and rehabilitation. It is also a teaching hospital affiliated with the University of Kansas and the University of Missouri Kansas City. Take a closer look at Kansas City at www.thinkkc.com.

    Current permanent Veterans Canteen Service employees may apply for consideration under this vacancy announcement

    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.

    For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

    Learn more about this agency

    Responsibilities

    The Patient Representative (Patient Advocate) position reports to the Program Manager in the Quality, Safety and Value service line.  The incumbent acts on the patient's and family's behalf on a variety of difficult and complex questions and issues involving problem resolution and patient advocacy.

    Major duties include, but are not limited to:

    • Communicates effectively with internal and external contacts.
    • Applies knowledge of policies, procedures, and regulations to resolve difficult and complex problems.
    • Expedites services for patients.
    • Makes recommendations on work processes, policies, guidelines, and procedures that impact overall patient satisfaction.
    • Implements necessary corrective measures within established facility policies.
    • Serves as advocate for patients throughout the facility.

    Work Schedule: Monday - Friday, 8:00 am to 4:30 pm
    Position Description Title/PD#:  Patient Representative, PD# 08776-A/3463-A
    Promotion Potential: The full performance level of this position is GS-11.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    11

    Who May Apply

    This job is open to…

    Area of Consideration: Status Candidates (Merit Promotion and VEOA Eligibles)

    Questions? This job is open to 2 groups.

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/476745500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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