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Registered Nurse (rn) Call Center Job in KANSAS CITY, MO

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Registered Nurse (rn) Call Center Job in KANSAS CITY, MO

Registered Nurse (rn) Call Center Job in KANSAS CITY, MO

Vacancy No. Department Veterans Affairs, Veterans Health Administration
Salary $48,515.00 to $93,793.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 11/6/2017 Close Date 11/20/2017
Who may apply Public

Job Description (Please follow all instructions carefully)


  • Open & closing dates

    11/06/2017 to 11/20/2017

  • Salary

    $48,515 to $93,793 per year

  • Pay scale & grade

    VN 00

  • Work schedule

    Full-Time - Full Time

  • Appointment type

    Permanent - Excepted Service Permanent


1 vacancy in the following location:

Relocation expenses reimbursed


Announcement number


Control number


  • Duties



    The Kansas City VA is embarking on a journey of moving beyond performance measure and becoming the Healthcare System Veterans Trust and Choose.

    Our patients depend on us and we depend on professionals like you.

    If you are interested in being a part of a LEAN organization and putting other's needs before your own this may be the organization for you. Yours might be the first face they see when they come through our doors. Yours might be the voice they hear right after a surprise diagnosis.  Yours might be the eyes they look into as they are pushed in a wheelchair to a frightening procedure.  Your attitude reflects us and everything we are proud of in this organization. By applying for this position you have chosen to help serve our patients and we appreciate you.

    With the initiation of cultural change, along with knowledge and tools for change, the Kansas City VA will continue to move towards a practice of continuous improvement.  In the endeavor, we recognize that this change will not occur suddenly, that dedicated individuals like yourself will be required, that leadership involvement is necessary, and employee engagement paramount. 

    As a 157 bed medical, surgical, and psychiatric facility, the Kansas City VA provides comprehensive health care through primary care and tertiary care in subspecialty medicine, surgery, psychiatry, physical medicine and rehabilitation. It is also a teaching hospital affiliated with the University of Kansas and the University of Missouri Kansas City. Take a closer look at Kansas City at www.thinkkc.com.

    Learn more about this agency


    The incumbent practices as an RN within Primary Care Serviceline for the Telephone Triage Call Center for the Kansas City VA. The Call Center RN meets the needs of the Veterans while supporting the mission and vision of the organization. S/he consistently communicates and treats customers (Veterans, their representatives, visitors, and VA staff) in a courteous, tactful, and respectful manner.  The Call Center RN handles conflict and problems in dealing with customers constructively and appropriately. S/he provides the customer with consistent information according to established policies and procedures.  

    The Call Center RN is an expert communicator over the telephone, providing timely, appropriate advice and/or guidance to Veterans who seek assistance with health care issues.  This responsibility includes the initiation and continuation of the nursing process; assessing the needs of the Veteran, planning the nursing care needed to meet those needs, implementing and evaluating these needs which reflects the uniqueness of each Veteran, his/her disease process and how s/he is adapting to the disease process. The Call Center RN operates in a complex role requiring flexibility and independent decision making.  

    The Call Center RN utilizes telephone triage in ranking Veteran's health according to their urgency, educating and advising Veterans, and making safe effective and appropriate dispositions according to protocols. The Call Center RN determines the needs of the Veteran and provides for the delivery of quality nursing care to a culturally diverse complex Veteran population.  S/he initiates the nursing process, completes an accurate and expedient documentation for each telephone triage encounter utilizing critical thinking skills, is able to identify emergent situations (medical and psychiatric), is able to initiate necessary interventions in conjunction with the Veteran and others, prioritizes the Veteran stated reason for the call, presenting symptoms, and/or needs, patient risk factors and potential outcomes. The Call Center RN must be able to  utilize appropriate internal and external resources to the telephone triage encounter, report unusual occurrences and adverse events, integrate and apply pertinent aspects of Medical Center Memorandums to his/her professional practice. 

    Work Schedule:   Monday - Friday, 8:00am - 4:30pm

    Functional Statement Title/#: Primary Care/Telephone Triage Call Center

    Travel Required

    Not required

    Supervisory status


    Who May Apply

    This job is open to…

    United States Citizens

    Questions? This job is open to 1 group.

  • Job family (Series)

    0610 Nurse

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/483827800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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