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Supervisory Medical Support Assistant Job

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Job Details

Supervisory Medical Support Assistant Job

Supervisory Medical Support Assistant Job

Vacancy No. CASC-10135740-18-ACS Department Veterans Affairs, Veterans Health Administration
Salary $45,810.00 to $59,557.00 Grade 8 to 8
Perm/Temp Permanent FT/PT Full-time
Open Date 2/8/2018 Close Date 2/20/2018
Who may apply Status Candidates

Job Description (Please follow all instructions carefully)


  • Open & closing dates

    02/08/2018 to 02/20/2018

  • Salary

    $45,810 to $59,557 per year

  • Pay scale & grade

    GS 8

  • Work schedule


  • Appointment type



2 vacancies in the following locations:

Relocation expenses reimbursed


Announcement number


Control number


  • Duties



    OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

    The VA Salt Lake City Health Care System (VASLCHCS) is made up of compassionate employees committed to caring for Veterans whose sacrifices know no limit. We are part of the Rocky Mountain Veterans Integrated Service Network (VISN 19). Our health care system consists of the George E. Wahlen Department of Veteran Affairs Medical Center in Salt Lake City, Utah, and nine community clinics across Utah, Idaho, and Nevada. We provide health care to over 50,000 eligible Veterans across one of the largest geographical areas in VA. We are a teaching hospital, providing a full range of patient care services, holistic medicine as well as education and research in partnership with the University of Utah and other institutions of higher education. Comprehensive health care is provided through our primary care providers and tertiary care is offered in areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, and geriatrics. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.

    Learn more about this agency


    The Supervisory Medical Support Assistant (MSA) serves as a supervisor, technical expert, trainer and advisor to approximately 12-15 of the Medical Support Assistants (MSA) in Health Administration Service (HAS). Participates in the overall decision-making, policy development and resource planning for MSA's. Provides information, guidance, and initiates action as required. Serves as a resource to clinical staff regarding eligibility, policies and procedures. Acts as the administrative resource for personnel management actions. Frequently visits MSA areas to provide technical assistance, advice, training and general oversight. Maintains necessary controls and suspense files. Serves as the service level liaison between employees, supervisors and professional staff. Intervenes and resolves issues between Veterans and clerical or clinical support staff. Establishes tours of duty and approves/disapproves leave requests. Maintains timekeeping records and compiles information for statistical reports and budget outlook. Conducts staff meetings and provides information and feedback. Informs employees of VA policy and procedure changes that relate to their area of responsibilities and activities, solves problems and conflicts within the immediate work area and participates in meetings to resolve Labor and Employee Relations issues. In addition to supervisory duties, will serve as a MSA receiving and processing applicants for admission and outpatient treatment. Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits. Conducts quality assurance reviews, summarizes the results, and initiates corrective action to help expedite the processing of examinations. Performs other related duties as assigned.

    Work Schedule: 8:00 am to 4:30 pm Monday through Friday
    Telework: Not Available
    Virtual: This is not a virtual position
    Functional Statement Title/#: Supervisory Medical Support Assistant/000000
    Relocation/Recruitment Incentives: Relocation expenses are not authorized for this position.
    Financial Disclosure Report: Not Required

    Travel Required

    Not required

    Supervisory status


    Who May Apply

    This job is open to…

    VA employees Nationwide (serving on career/career-conditional appointments or covered under VAs Interchange Agreement); Reinstatement/Transfer Eligibles, 30% Disabled Vets, VRAs, Severely Handicapped; Preference eligible veterans or veterans separated from the armed forces under honorable conditions after three or more years of continuous active service may apply for consideration under this vacancy announcement.

    Questions? This job is open to 3 groups.

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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